Privacy Policy

01About This Policy

This Privacy Policy explains how HappiLick, a brand of Unocare Remedies (“HappiLick”, “we”, “us” or “our”), collects, uses, stores and shares your personal information when you visit https://www.happilick.com or place an order with us.

We follow the Information Technology Act, 2000, the rules made under it, and the Digital Personal Data Protection Act, 2023, as applicable. By using our website or placing an order, you agree to this policy.

02Information We Collect

• Contact and delivery details: name, phone number, email address, and shipping and billing address.
• Order details: the products you buy, order value and order history.
• Payment information: payments are processed by secure third-party payment gateways. We do not store your full card details, UPI PIN or net banking credentials.
• Device and usage data: IP address, browser type, device information, pages visited and time spent, collected through cookies and similar technologies.
• Communications: messages you send us by email, phone, chat or WhatsApp, and any reviews you submit.

03How We Use Your Information

• To process, ship and deliver your orders and send order updates.
• To take payments, process refunds and prevent fraud.
• To answer your questions and provide customer support.
• To improve our website, products and services.
• To send offers and updates, only where you have agreed to receive them.
• To meet our legal, tax and accounting obligations.

04We Respect Your Privacy

We know that intimate-care purchases are personal. We treat your order information as confidential, we limit access to it to team members and partners who need it to serve you, and we do not sell your personal data to anyone.

05Who We Share It With

We share only what is needed, and only with:

• Courier and logistics partners, to deliver your order.
• Payment gateways and banks, to process payments and refunds.
• Technology providers that help us with hosting, email, SMS, WhatsApp, analytics and customer support.
• Advertising and analytics platforms, using cookies and pixels, to measure and improve our marketing.
• Government or legal authorities, when we are required to do so by law.
• A buyer or successor, if our business is ever merged, sold or restructured.

06Cookies and Tracking

We use cookies and similar tools to keep the website working, remember your cart, understand how the site is used, and show relevant offers. You can control or delete cookies from your browser settings. If you block essential cookies, some parts of the website, such as checkout, may not work properly.

07How We Protect Your Data

We use reasonable security practices, including encrypted connections (SSL), secure payment gateways and restricted access, to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to keep your data safe.

08How Long We Keep Your Data

We keep your information only for as long as needed to fulfil your orders, provide support and meet legal, tax and accounting requirements. After that, we delete or anonymise it.

09Your Rights and Choices

• Ask for a copy of the personal information we hold about you.
• Ask us to correct or update inaccurate information.
• Ask us to delete your information, subject to our legal obligations.
• Withdraw your consent to marketing or other optional uses at any time.

To use any of these rights, email us at info@unocare.in. We will respond within a reasonable time, usually within 30 days.

10Marketing Messages

If you agree to receive offers, we may contact you by email, SMS or WhatsApp. You can opt out at any time by using the unsubscribe link in our emails, replying STOP to our messages, or contacting us directly. We will still send you essential messages about your orders.

11Age Restriction

HappiLick products and this website are for adults aged 18 and above. We do not knowingly collect information from anyone under 18. If we find that we have, we will delete it.

12Changes to This Policy

We may update this policy from time to time. The latest version will always be on this page with the updated date at the top. Continuing to use our website after changes means you accept the updated policy.

13Grievance Officer

If you have any concern about your personal data or this policy, please contact our Grievance Officer:

• Name: Kapil Bhatnagar
• Email: info@unocare.in
• Phone: +91 9377976644
• Address: HappiLick, a brand of Unocare Remedies, B1205, Swati Trinity, Shella, Ahmedabad, Gujarat, India

We will acknowledge your complaint within 48 hours and aim to resolve it within one month.